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Privacy & Cookie Statement

Multicharge Limited (

Privacy and personal information

Multicharge Ltd takes your privacy seriously. We are registered under and comply with the Data Protection Act 1998.

1  Multicharge Ltd complies with the principles of the Data Protection Act 1998 when dealing with all data received from visitors to the site.

2  We only hold the data necessary to offer services provided on our website.

3  Data is only used for the purposes described in our entry on the Data Protection Register.

4  We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files.

5  For administrative reasons email subscription data may be passed to and stored securely with third party service providers located outside the EEA (European Economic Area).

6  We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.

7  We never sell, rent or exchange mailing lists.

8  We may however share commercial and technical data with our partners where a customer has accessed and used our website via a site belonging to one of our partners. However, such information will also be subject to our partners' privacy policies.

9  If you subscribe to our email service via a partner site, that partner may wish to send you details via email of other products and services, which may be of interest to you. However when you subscribe directly to our email service you will be asked whether or not you wish to receive such emails.

10  Please note that we only share data with partners that operate their own privacy policy.

11  In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.

12  We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.

13  All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with unsubscribe as the email subject heading.

General Data Protection Regulation (GDPR)

The new General Data Protection Regulation (GDPR) came into force on 25th May 2018. Multicharge Limited would like to advise on what data we hold, how it is stored and how we use it.

1  We do not hold any of your personal data, only data relating to your order (e-mail address, name and invoice/delivery details). These are the details provided by you and are necessary to enable us to fulfil the contractual obligations of sale between us.

2  Any financial details provided to pay pro-forma invoices via credit card are destroyed immediately after payment has been authorised.

3  Multicharge Limited take your privacy seriously and will only use this data to administer your account and to provide details or information that you have expressly requested. The data is stored securely within our servers and is protected using up-to-date security software and IT protection which contain firewalls.

4  Your data will be retained for 7 years after termination of our relationship, to comply with our statutory requirements.

5  Multicharge Limited will never disclose your data to any third party or sell or transfer our e-mail database.

We trust you understand and should you need any clarification please feel free to contact us at any time to find out what details we may have for you.


What are cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are extremely common and most websites use them in order to improve your user experience. They allow the website to remember useful information such as what's in your shopping basket and whether you are currently logged in. Information provided by cookies can also help the website owner analyse your use of their website, which is an important aspect of being able to provide you with a better user experience. Cookies stay active for differing lengths of time depending on their purpose.

How our website uses cookies

Our website uses cookies sparingly. Below is a list of the cookies that may be stored on your computer or mobile device when visiting the website. From time to time we may change this list as we introduce or remove functionality from our website. By using our website, you agree that we can place these types of cookies on your computer or device. If you have chosen to disable cookies, you will still be able to browse the website, search for products and services and read content, but some functions may become unavailable either now or in the future.

Like many websites, we use Google Analytics to collect information about how visitors use our website and to identify any problems such as broken links. Google Analytics stores information about the pages of our website that you visit, how long you are on our site, how you got here and what you clicked on. We do not store your personal information, so this information cannot be used to identify who you are. Cookies are also used to measure the performance of our advertising campaigns when users click on our ads shown on networks such as Google. Please note that these cookies do NOT contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. We do not allow Google to use or share our data. Google provides more details on the Google privacy and cookie policy page.

Below is a summary of the cookies on this website:

Name Function Purpose Expires
PHPSESSID Website functionality This cookie is used to establish a user session and to store a simple message when a form is submitted. For example, if an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission. When an enquiry form is submitted successfully, a message is stored and presented to the user thanking them for their enquiry. When you close your browser
meerkat Website functionality Sometimes, when we have news that we wish to highlight, we show a blue notification bar at the top of web pages with a short headline and sometimes a link. Inside this bar is a Close (x) button which, when clicked, will make this bar disappear. The purpose of this cookie is to remember to keep the bar hidden so that it doesn't keep popping up as you browse different pages of the website. When you close your browser
__atuvc Social bookmarking Dotted around the website are small social bookmarking buttons that allow you to share our content with a range of social networking platforms - for example, by 'liking' pages or tweeting links to them. This bookmarking functionality is provided by AddThis which is the leading social bookmarking website. The __atuvc cookie is created and read by AddThis. Its purpose is to store an updated number of the shared pages. 2 years
__atuvs Social bookmarking This cookie works in combination with the ___atuvc cookie and ensures that the user is seeing the correct tally when sharing a page. When you close your browser
_ga Website analytics This cookie is used by Google Analytics to distinguish users and visitor behaviour information in an anonymous form so that we can measure website usage. 2 years
_gat Website analytics This cookie operates in conjunction with the _ga cookie to throttle the request rate. 10 minnutes

How do I change my cookie settings?

Cookies are normally enabled by default on your computer or mobile device. Without them, your experience on (or any Web Site linked from may be limited for purely technical reasons and you may not be able to purchase products.

If you would prefer to restrict, block or delete cookies from or any other website, you can use your web browser to do this. Each browser is different, so please check its "Help" menu to learn how to change your cookies preferences. Alternatively you can visit for more information.

If you have any questions relating to our Privacy Policy please contact us