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Support

If you have any queries relating to Multicharge products, please call:

+44 (0)1275 858 477

Lines open during normal office hours, UK time. Alternatively please contact us using the enquiry form.

Manuals

Publication Format Release Date
Multicharge 1600 - User Guide PDF February 2014
Multicharge 1600 - Warranty PDF February 2014
Multicharge Declaration of Conformity PDF October 2013

Firmware updates

Free firmware updates allow you to update your Multicharge products with any additional features or charging support for new tablet devices, mobile phones, mp3 players, cameras and more, giving you the ability to stay one step ahead of technology and new devices. All firmware updates are provided by Cambrionix.

Tap on the firmware version you wish to download, then choose the appropriate link (Mac or Windows) to download it.

  • Firmware Full Package v.1.18.1

    Released: Nov 2019

    Cambrionix Updater Application

    The full package, just install and go. This firmware updater allows you to identify and use the correct firmware for Universal Chargers or PowerSync chargers. It identifies the correct device connected and preloads the appropriate firmware.

    v.1.18.1

    • Fix automatic ticking of check boxes for matching chargers and firmware
    • Add support for upcoming firmware files
    • Load matching firmware file for at least one charger
    • Notarise for macOS release

    Download v.1.18.1 for Mac (14.3MB)

    Download v.1.18.1 for Windows (29.7MB)

    Download Updater User Guide (PDF)

  • Firmware Only v.1.79

    Released: Sep 2019

    Universal Charging

    This firmware-only file is provided as a standalone download for convenience if you only need the update file. If you have downloaded the latest version of Updater above, this firmware is already included in that download. This firmware is applicable to all chargers in the Universal Charging series of Cambrionix chargers such as the PowerPad15, ThunderSync2-16, U8 etc and can be used in conjunction with an older installation of Updater.

    • If serial number is set on products with 251x hubs, program it into the hub.
    • New settings_set serial_number support for setting the serial number
    • Program the serial numbers into the USB2 and USB3 devices on 5734 hubs
    • Enable CDP on port 4 of TS3-16

    Download v.1.79 (94k)

For full instructions on updating the firmware, tap here.

WARNING: The firmware update process is carried out entirely at your own risk. Before initiating the update process, please be sure to backup or make copies of all important files on your USB devices and ensure that the firmware process is not interrupted.

For full instructions on how to update the firmware, click here.

To download firmware, choose the appropriate link (Mac or Windows) from the table below:

Date Details Download links
Nov 2019

Cambrionix Updater Application

The full package, just install and go. This firmware updater allows you to identify and use the correct firmware for Universal Chargers or PowerSync chargers. It identifies the correct device connected and preloads the appropriate firmware.

v.1.18.1

  • Fix automatic ticking of check boxes for matching chargers and firmware
  • Add support for upcoming firmware files
  • Load matching firmware file for at least one charger
  • Notarise for macOS release

Download Updater User Guide (PDF)

Mac
(14.3MB)

Win
(29.7MB)

Sept 2019

Universal Charging
FIRMWARE ONLY

This firmware-only file is provided as a standalone download for convenience if you only need the update file. If you have downloaded the latest version of Updater above, this firmware is already included in that download. This firmware is applicable to all chargers in the Universal Charging series of Cambrionix chargers such as the PowerPad15, ThunderSync2-16, U8 etc and can be used in conjunction with an older installation of Updater.

v.1.79

  • If serial number is set on products with 251x hubs, program it into the hub.
  • New settings_set serial_number support for setting the serial number
  • Program the serial numbers into the USB2 and USB3 devices on 5734 hubs
  • Enable CDP on port 4 of TS3-16

Download
(94k)

 

WARNING: The firmware update process is carried out entirely at your own risk. Before initiating the update process, please be sure to backup or make copies of all important files on your USB devices and ensure that the firmware process is not interrupted.

Apps

Free apps help you get the most our of your Multicharge products.

Tap on the app you wish to download from the list below, then choose the appropriate link (Mac or Windows) to download it.

  • LiveViewer version 0.9.6

    Released: Nov 2019

    A free app for Mac and Windows that allows you to keep an eye on the current status of your Multicharge. You can check each port to see if there's currently a device attached, and how much energy it is using. You can also configure the ports to either Sync or Charge mode, or switch them off.

    Download LiveViewer for Mac (14.2MB)

    Download LiveViewer for Windows (17.8MB)

  • ChaSync

    Released: 17 Jan 2014

    ChaSync is a free Mac app for OS X that brings the benefits of simultaneous charging and syncing to Apple devices that use the older 30-pin connectors. The app, called ChaSync, sits in the background on the Mac and waits for any of these older Apple devices to be attached to a port on the Multicharge. When an Apple device is detected, the app will enable charging in sync mode for that device.

    Download ChaSync for Mac (7KB)

Free apps help you get the most our of your Multicharge products. Choose the appropriate link (Mac or Windows) from the table below:

Date Details Download links
Nov 2019

LiveViewer version 0.9.6

A free app for Mac and Windows that allows you to keep an eye on the current status of your Multicharge. You can check each port to see if there's currently a device attached, and how much energy it is using. You can also configure the ports to either Sync or Charge mode, or switch them off.

Mac
(14.2MB)

Win
(17.8MB)

17 Jan 2014

ChaSync

A free Mac app for OS X that brings the benefits of simultaneous charging and syncing to Apple devices that use the older 30-pin connectors. The app, called ChaSync, sits in the background on the Mac and waits for any of these older Apple devices to be attached to a port on the Multicharge. When an Apple device is detected, the app will enable charging in sync mode for that device.

Mac
(7KB)