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Support

If you have any queries relating to Multicharge products, please call:

+44 (0)1275 858 477

Lines open during normal office hours, UK time. Alternatively please contact us using the enquiry form.

Manuals

Publication Format Release Date
Multicharge 1600 - User Guide PDF February 2014
Multicharge 1600 - Warranty PDF February 2014
Multicharge Declaration of Conformity PDF October 2013

Firmware updates

Free firmware updates allow you to update your Multicharge products with any additional features or charging support for new tablet devices, mobile phones, mp3 players, cameras and more, giving you the ability to stay one step ahead of technology and new devices. All firmware updates are provided by Cambrionix.

Tap on the firmware version you wish to download, then choose the appropriate link (Mac or Windows) to download it.

  • Firmware v.1.66

    Released: August 2016

    • Add ThunderSync support
    • Improved ChaSync behaviour
    • Smoother fan control for PP15
    • Ports are turned off during reboot
    • Internal improvements and bug fixes

    Download v.1.66 for Mac (4.6MB)

    Download v.1.66 for Windows (12.4MB)

  • Firmware v.1.55

    Released: 30 July 2015

    • Minor internal improvements to the firmware
    • Support added for a 5V EtherSync as well

    Download v.1.55 for Mac (2.6MB)

  • Firmware v.1.54

    Released: 12 May 2015

    • Minor internal improvements to the firmware
    • Improved end of charge detection
    • Fix for reporting 12V rail on EtherSync
    • New terminal command to report board configuration
    • Improved support for Apple Configurator
    • Fix operation on EtherSync 4

    Download v.1.54 for Mac (2.1MB)

    Download v.1.54 for Windows (4.2MB)

  • Firmware v.1.42

    Released: 14 Nov 2013

    This firmware update adds the ability to enable simultaneous charge and sync for compatible devices. These compatible devices include many smart devices released in recent years such as Google Nexus devices, Apple devices with lightning connectors and many others. This means that for compatible devices you no longer have to choose and switch between charging mode and sync mode, as these devices will be able to charge and synchronise their data simultaneously. This minimises the complexity of operation while reducing the time a device has to be attached to a cable.

    Download v.1.42 for Mac (2.1MB)

    Download v.1.42 for Windows (4.1MB)

For full instructions on updating the firmware, tap here.

WARNING: The firmware update process is carried out entirely at your own risk. Before initiating the update process, please be sure to backup or make copies of all important files on your USB devices and ensure that the firmware process is not interrupted.

For full instructions on how to update the firmware, click here.

To download firmware, choose the appropriate link (Mac or Windows) from the table below:

Date Details Download links
August 2016

v.1.66

  • Add ThunderSync support
  • Improved ChaSync behaviour
  • Smoother fan control for PP15
  • Ports are turned off during reboot
  • Internal improvements and bug fixes

Mac
(4.6MB)

Win
(12.4MB)

30 July 2015

v.1.55

  • Minor internal improvements to the firmware
  • Support added for a 5V EtherSync as well

Mac
(2.6MB)

12 May 2015

v.1.54

  • Minor internal improvements to the firmware
  • Improved end of charge detection
  • Fix for reporting 12V rail on EtherSync
  • New terminal command to report board configuration
  • Improved support for Apple Configurator
  • Fix operation on EtherSync 4

Mac
(2.1MB)

Win
(4.2MB)

14 Nov 2013

v.1.42

This firmware update adds the ability to enable simultaneous charge and sync for compatible devices. These compatible devices include many smart devices released in recent years such as Google Nexus devices, Apple devices with lightning connectors and many others. This means that for compatible devices you no longer have to choose and switch between charging mode and sync mode, as these devices will be able to charge and synchronise their data simultaneously. This minimises the complexity of operation while reducing the time a device has to be attached to a cable.

Mac
(2.1MB)

Win
(4.1MB)

WARNING: The firmware update process is carried out entirely at your own risk. Before initiating the update process, please be sure to backup or make copies of all important files on your USB devices and ensure that the firmware process is not interrupted.

Apps

Free apps help you get the most our of your Multicharge products.

Tap on the app you wish to download from the list below, then choose the appropriate link (Mac or Windows) to download it.

  • LiveViewer

    Released: 6 Jan 2015

    A free app for Mac and Windows that allows you to keep an eye on the current status of your Multicharge. You can check each port to see if there's currently a device attached, and how much energy it is using. You can also configure the ports to either Sync or Charge mode, or switch them off.

    Download LiveViewer for Mac (1.5MB)

    Download LiveViewer for Windows (21.4MB)

  • ChaSync

    Released: 17 Jan 2014

    ChaSync is a free Mac app for OS X that brings the benefits of simultaneous charging and syncing to Apple devices that use the older 30-pin connectors. The app, called ChaSync, sits in the background on the Mac and waits for any of these older Apple devices to be attached to a port on the Multicharge. When an Apple device is detected, the app will enable charging in sync mode for that device.

    Download ChaSync for Mac (7KB)

Free apps help you get the most our of your Multicharge products. Choose the appropriate link (Mac or Windows) from the table below:

Date Details Download links
6 Jan 2015

LiveViewer

A free app for Mac and Windows that allows you to keep an eye on the current status of your Multicharge. You can check each port to see if there's currently a device attached, and how much energy it is using. You can also configure the ports to either Sync or Charge mode, or switch them off.

Mac
(1.5MB)

Win
(21.4MB)

17 Jan 2014

ChaSync

A free Mac app for OS X that brings the benefits of simultaneous charging and syncing to Apple devices that use the older 30-pin connectors. The app, called ChaSync, sits in the background on the Mac and waits for any of these older Apple devices to be attached to a port on the Multicharge. When an Apple device is detected, the app will enable charging in sync mode for that device.

Mac
(7KB)